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Customer Reviews

When you return from your Belle France holiday we give you the opportunity to give us your feedback. Any comments you may have, both good and bad, are gathered and displayed both here and on our holiday pages. By giving this feedback, you not only help us to improve our holidays and service, you also help other travellers make an informed choice about their holidays.

We've kept the feedback questions as simple as possible. When you give your holiday feedback, we ask you to rate both the holiday and the service you received. For each of these we give you four options - excellent, good, poor, or bad. We then invite you to make a comment on each element.

Below is our most recent feedback, unfiltered and shown in date order.

If you would like to contact us, please do so.

  • Your La Vélodyssée: Bordeaux to Biarritz Cycling Holiday

    Service (4/5):
    the route cards for the cycle were well laid out.
    they provided good background information also
    The hotels were well situated.
    the travel agents were very helpful and sorted out hotels for extra nights.
    Product (4/5): It was a bit on the expensive side. Also, the bikes needed tweaking on day two. They were not as well maintained as one would expect - however the support team were very prompt in responding. of note was the hotel Mimizan Plage - Hotel L'Emeraude des Bois. The whole experience was wonderful. The hotel was family run and not a chain hotel. More of this please!

    4 out of 5


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  • Your Loire Prestige en Vélo Cycling Holiday

    Service (5/5):
    We biked the prestige/gourmet tour and the Loire valley. We had very good communication from the beginning regarding questions and details on finalizing our trip plans. They also helped us with which trains and best times for our transfers to Chissay. Clive was our contact for the bikes and he was very thorough and helpful preparing us for our trip. He spent a good amount of time with us the evening before we set out on our first bike ride. He also gave us many tips and suggestions for things to see along the way.
    Product (5/5): Overall I give us a five star review due to the outstanding service (And charming beautiful accommodations plus delicious dinners and breakfasts every night) from the inquiry to our final transfer to the train station from Clive our representative in the Loire Valley. They put us in beautiful accommodations with very nice hostsand English-speaking. The only feedback I would have for them is to emphasize the use of the very friendly and extensive biking route system in all of France. The Loire valley It’s self has 800 km of biking with easy routes that are very well marked. I like having a map easily accessible on my bike when doing self guided tours I think they could do a better job with that but overall we had great experience.

    Belle France: Thank you for your very positive feedback about our services and communications. We are delighted that you had an enjoyable holiday and found the hotels to be friendly and of a very high standard. We are constantly reviewing our routes and will take your comments on board in our planning. Kate
    16th October 2019

    5 out of 5


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  • Your Dordogne Prestige à Pied Walking Holiday

    Service (4/5):
    Overall everything was vey good. Last hotel was excellent. Next to last hotel had limited menu which was not great given we were there 2 nights. Generally directions were good only real issue was coming down the mountain on day 1. We came down the wrong path - seemed like the only/main one. Directions could have been better. 2nd Belle France trip - would strongly recommend. Jerry
    Product (4/5): see above.xxxxxxxxxxxxxxxxxxxxxx

    4 out of 5


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  • Your Along the Leisurely Loire Cycling Holiday

    Service (5/5):
    The entire experience was excellent, yes some small flaws, but they were that.....small.

    yes we would consider using again.

    Belle France: We are so pleased that you had an excellent experience and appreciate you feedback.
    14th October 2019

    Product (5/5): I am sure a less expensive model could be found, I am FAR from convinced one could get the same standard of attention to detail, the same guides, the same support and the same excellent service.

    Belle France: We are delighted that you were very happy with support and service that we provided and hope that you will consider us, when planning your next cycling holiday. Kind Regards, Kate
    14th October 2019

    5 out of 5


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  • Your La Vélodyssée: La Rochelle to Bordeaux Cycling Holiday

    Service (5/5):
    Over the years we have had at least 5 cycling holidays with them

    Belle France: Thank you for your positive feedback. We hope that you shall continue to book with us for many years to come. Kind Regards, Kate
    7th October 2019

    Product (5/5): We thoroughly enjoyed it the holiday

    Belle France: We are so pleased that you enjoyed your holiday. Thank you for your positive comments. Kind regards, Kate
    7th October 2019

    5 out of 5


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  • Your Provence Prestige à Pied Walking Holiday

    Service (5/5):
    Everything on our trip was perfect. The hotels were fabulous, and the meals great. Also, the map instructions for the walk were very accurate.

    Belle France: Thank you for your positive feedback. We are delighted that you enjoyed your holiday. Kind Regards, Kate
    4th October 2019

    Product (5/5): Overall a very good experience. Everything arranged to meet our needs.

    Belle France: Thank you for your feedback. We are delighted that you enjoyed your holiday. Kind Regards, Kate
    4th October 2019

    5 out of 5


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  • Your Grands Vins de Bordeaux Walking Holiday

    Service (4/5):
    The booking process was good, a couple of blips but when raised promptly resolved. When we were there mostly smooth, quality of accommodations mostly very good, only one transfer forgotten (!).

    By and large only real issue we had was with the quality of the maps provided - they were very confusing and it appeared to us that the initial draft was written in French, and then translated into English which created more confusion. Should not be so difficult for a premium holiday with today's technology enablers.

    Belle France: Thank you for your feedback. We are glad that you were happy with the hotels. The transfer was not forgotten. The taxi informed us that he had broken down, and that a replacement taxi was on it's way. We contacted you straightaway by phone to let you know that the taxi would be half an hour late. This was followed up by a text and email . We are sorry if you were inconvenienced by the half hour delay. Our 24/7 support service means that unforseen eventualities such as this, are quickly resolved.
    7th October 2019

    Product (3/5): Would have been a 4 if maps were improved, as was a walking holiday in the countryside quality of guide a basic

    Belle France: Thank you for your comments. We shall look in to this over the winter. Kind Regards, Kate
    7th October 2019

    3 out of 5


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  • Your Dordogne Prestige à Pied Walking Holiday

    Service (5/5):
    A very well organised itinerary, good quality hotels with some being outstanding. The walks were varied and the notes provided were generally good, with a few exceptions which led to us getting quite lost! The service during booking was excellent as the staff were always so helpful and never minded answering our various queries, during the weeks between booking and the holiday itself.

    Belle France: Thank you for your positive comments. I am so glad to hear that you enjoyed your holiday and were very happy with the hotels and service provided by our staff. . We shall look in to the issue of the route notes over the winter.

    Kind Regards,

    Kate
    26th September 2019

    Product (5/5): Lovely holiday, excellent service throughout.

    Belle France: We are so glad to hear you enjoyed your holiday and hope we can book for you again next year.

    Kind Regards,
    Kate
    26th September 2019

    5 out of 5


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  • Your Classic Canal du Midi holiday

    Service (5/5):
    This was a great trip, well organized and lots to see.
    Product (5/5): Good value for money, well organized

    5 out of 5


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  • Your Coastal Walk from France to Spain holiday

    Service (5/5):
    The arrangements all worked very smoothly and the route descriptions were thorough and easy to follow
    Product (5/5): The route descriptions were thorough and easy to follow

    5 out of 5


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