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Customer Reviews

When you return from your Belle France holiday we give you the opportunity to give us your feedback. Any comments you may have, both good and bad, are gathered and displayed both here and on our holiday pages. By giving this feedback, you not only help us to improve our holidays and service, you also help other travellers make an informed choice about their holidays.

We've kept the feedback questions as simple as possible. When you give your holiday feedback, we ask you to rate both the holiday and the service you received. For each of these we give you four options - excellent, good, poor, or bad. We then invite you to make a comment on each element.

Below is our most recent feedback, unfiltered and shown in date order.

  • Your Dordogne Prestige a pied holiday

    Service rating : Prompt, efficient, clear and reliable - absolutely no complaints about the service.
    Product : A wonderful holiday, in a beautiful part of France. We will be submitting detailed feedback via the feedback form provided - some of the maps didnt match the walks!

    5 out of 5


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  • Your Coast & Basque Mountains cycling holiday

    Kate in the office was outstanding and we loved the George V hotel in Biarritz!

    4 out of 5


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  • Your Chateau to Chateau a Pied holiday

    Service rating : The service was very personal and professional
    Product : Loved this walking holiday and will recommend it to friends

    5 out of 5


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  • Your Bordeaux to Biarritz holiday

    Service rating : The schedule was put together exactly as required and worked perfectly.
    Product : The holiday was extremely enjoyable with excellent hotels and superb bikes. We have done many of these cycling holidays over the years and Belle France never fail to deliver an excellent standard.

    5 out of 5


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  • Your Valleys of the Rugged South walking holiday

    Service rating : Good service as usual. We will be sending off the feedback form we received with the holiday pack.
    Product : Lovely area for walking, a different area for us and certainly more rugged than our last one in the Dordogne.

    5 out of 5


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  • Your Classic Cognac Cycling holiday

    Service rating : From the start of the booking process through to taking care of a couple of minor matters during the cycling holiday, the staff at Belle France were responsive, knowledgeable and really pleasant to deal with.
    Product : The cycling paths were really pleasant and well chosen, and the hotels were marvellous, as was the food in their restaurants. It was a very smooth, well organised holiday. We've done about 12 cycling holidays in France over the past 15 years, and this would have to be one of the very best.

    5 out of 5


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  • Your Chateau to Chateau a Pied holiday

    Service rating : Belle France were very helpful from start to finish. Lorna was very easy to deal with when booking holiday and when we needed a bit of help while we were away. Robin, who was the local rep in France, was charming. He met us off the train on a very hot day with bottles of water which was very much appreciated. All transfers worked very well.
    Product : Lovely area. All hotels were very good and very different which made them interesting. Walk was easy to follow in nice countryside - does not have the spectacular factor of some parts of France - mainly riverside or in woods - all flat but very attractive. Route notes were mostly excellent with a few minor errors but easily sorted by looking at the maps so never a problem. Chateaux are beautiful - loved them all. If I had any criticism - which is our failing and not Belle France's, is that the food was so amazing and so rich that it all got a bit much. We could have done with a couple of breaks from gourmet eating during the week and had the option of doing our own thing. Saying that the meal at the Orangerie in Blois was fantastic.

    5 out of 5


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  • Your Walk in Beautiful Alsace holiday

    I have submitted comprehensive evaluation comments direct to Belle France.

    5 out of 5


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  • Your Chateau Gardens and Abbeys walking holiday

    Service rating : Once again Lorna at Belle France put together exactly the holiday we wanted with extra days at the beginning and end. Working with Belle France is so easy and their attention to detail with travel. hotels and your personal holiday guide are just exceptional.
    Product : This is our second walking holiday with Belle France and the quality of all the hotels and the wonderful food you are served was again above expectation. In fact we could say that one of the hotels, Maison Errand, served food that would not be out of place on Masterchef. The route planning for your walk is perfect and the local rep Robin is just so helpful and willing to assist. We really cannot rate this company any higher than perfect and would recommend them without hesitation.

    5 out of 5


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  • Your Mont St Michel Walking holiday

    Service rating : Another faultless performance from Belle France! They take great care to ensure that everything is in place, leaving you to enjoy the walking. We can't recommend them highly enough!
    Product : A fabulous experience. This was our fourth holiday with Belle France and as always, each day was different and offered its own set of challenges. Our hotels and the food were all wonderful. Although the last day is the finale with the walk across the bay to Mont-Saint-Michel, every day was a memorable one!

    5 out of 5


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  • Your Grands Vins de Bordeaux a pied holiday

    Service rating : Kate was very accommodating.
    Product : Generally, everything worked out fine. I would suggest 1 night in Bordeaux prior to the start of the walking portion as we did not see Bordeaux at all. The walking and touring of Saint-Emillon was good especially the private wine tour in the village. The Hotel du Palais Cardinal had very small rooms making it difficult for two people to move around. The dinner at the hotel was very average. We were finished with the town by 3:00 on our third day and would have liked a transfer at that time. Chambre D'Hotes La Carmiranaise, Camiran was great. The B&B host was most accommodating, the food delicious.Hotel Les Feuilles d'Acanthe in Saint MaCaire was very nice with good food and transport. Chateau Camperos was excellent-food and accommodations. As to the walks-Saiint Emilion was perfect, From Camiran there were some problems with the directions. At 1.5, Berry bushes covered the opening to the trail so we missed it. When we retraced, we had to go through berry bushes and weeds to continue. Km4.7-not sure we ever found the grassy path. Many signs (POSTS in English) were missing. We didn't know what a "chicane" was. The trail was very difficult and we both fell on the uneven, wet, weed cover path. There wasn't any post at 8.3.The trail from Caudrot also had some problems. Km5.28-there wasn't any cherry orchard before the stream and bridge. At 5.90, we never saw a green sign. From St Macaire the walk was fine until around 4.10. We never found the grassy path at 5.23 to take us back to the hotel. We managed to really get lost on the end of the path. Someone needs to walk these paths, clear the weeks & berry bushes, check that the posts/signs are in place. It looked like there was lots of poison ivy also. It's important that this be done to make the trails safe. We rarely came across other people so if we were hurt no one would be aware of our whereabouts. We had a very good time despite the trails.

    4 out of 5


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    Belle France Response: Thank you for your feedback, and yes you are quite right this holiday in the Aquitaine unlike many of our others in this region, does not offer a night and therefore time to spend in Bordeaux. For those clients that want to visit this unique UNESCO World Heritage city, we would recommend adding an extra night at the beginning or end of the tour.

    Kate and I will look in detail into your route note comments and ask our agent to walk these paths again and we will be sure to update where necessary for 2018.
    I am glad that overall you had a lovely holiday and we do hope to hear from you again next year.

    Kind regards
    Lorna

    Lorna

  • Your Provence Prestige a pied holiday

    Lorna and her team answered all our enquirers promotion and efficiently.

    5 out of 5


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  • Your Chateau to Chateau walking holiday

    Great from start to finish - our rep in France, Robin, was particularly helpful and offered the hat off his head, literally. Hotels and food were all terrific. Our only minor commwnt is that some of the maps may need to be reviewed for accuracy, clairy and consistency. Having said that, we didnt get lost so all good in the end.

    5 out of 5


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  • Your Canal du Nivernais Cycling holiday

    Service rating : Although there was a slight glitch concerning a discount, the service otherwise was responsive, efficient and friendly.
    Product : Accomodation/reataurant options at Chatillon needs to be developed. Two nights at Clamecy would be good. Very pleasant cycling in wonderfully rural and quiet surroundings.

    4 out of 5


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    Belle France Response: Thank you for your feedback, it is always an awkward moment for any holiday company when clients who have already booked a holiday have missed out on a late booking special offer. I remember the offer was for £200 and we did as a good will gesture offer you £100 discount even though you missed booking in the offer period.
    Thank you for your comments regarding the accommodation and restaurant options and our Product Development Manager Catherine is researching the starting days options to avoid this issue in the future.
    As a regular client with Belle France, we do hope that we hear from you again in 2018... and I will contact you early in the season with our forthcoming special offers.

    kind regards
    Lorna

    Lorna

  • Your Chateau to Chateau walking holiday

    Service rating : Bell France arranged all perfectly! No problems. Our greeter and luggage handler, Robin was very helpful. Staff at most lodges were great. Beautiful country. Good food.
    Product : good lodging, great food, great food presentation, pleasant hikes through th ecountry side. fun

    5 out of 5


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  • Your Bordeaux to Biarritz holiday

    Service rating : FANTASTIC SERVICE RECEIVED FROM KATE ABSOLUTELY FIRST CLASS
    Product : FANTASTIC SERVICE AND EVERYTHING WAS SUPERB , GREAT CO AND WOULD DEF RECOMMEND TO ANYONE LOOKING FOR A FANTASTIC HOLIDAY

    5 out of 5


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  • Your Chateau to Chateau walking holiday

    Service rating : very good
    Product : good time representative great got lost a couple times would have liked a big map to show me where I was

    4 out of 5


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    Belle France Response: Thank you for your feedback, we are in the process of enlarging our maps in the route books for clarity and simplification... but we are also considering adding a large map to give an overview of the route,
    as we do for many of our holidays. I am sorry that we did not put one in your pack and we would have course sent you a map if you had requested this.
    I am glad that you found our English rep Robin helpful and we do hope that you will consider another holiday with us next year.

    Kind regards
    Lorna

    Lorna

  • Your Grands Vins de Bordeaux a pied holiday

    Service rating : Exemplary service, as always. Belle France go to great lengths to provide their customers with the best best possible chance of having a great holiday. We can't recommend them highly enough.
    Product : We had a wonderful holiday. Our accommodation was comfortable, the food was delicious and our hosts were so welcoming and helpful. This was a truly memorable adventure!

    5 out of 5


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  • Your A Week in Provence cycling holiday

    Service rating : Staff were very responsive particularly given how late we booked. It was appreciated.
    Product : It was awesome. Suggested route was good. Directions were very clear. Accommodation ranged from 'no complaints' to 'beautiful'. Only issue was eating at Oppede le vieux as it was just off-season and midweek therefore nothing was open. The hosts offered to cook but as we are vegetarian we thought that we would spare them!

    5 out of 5


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  • Your Volcanoes of the Auvergne walking holiday

    Service rating : We received the information pack related to our booking in a timely manner.
    Product : The walking circuit showcased the beauty of the region. We found the route to be quite physically challenging in parts (athough certainly within our capabilities). Some of the written instructions for wayfinding were inaccurate/out of date and some sections confusing. We will provide more detailed feedback about these aspects.

    5 out of 5


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