Customer Reviews
When you return from your Belle France holiday we give you the opportunity to give us your feedback. Any comments you may have, both good and bad, are gathered and displayed both here and on our holiday pages. By giving this feedback, you not only help us to improve our holidays and service, you also help other travellers make an informed choice about their holidays.
We've kept the feedback questions as simple as possible. When you give your holiday feedback, we ask you to rate both the holiday and the service you received. For each of these we give you four options - excellent, good, poor, or bad. We then invite you to make a comment on each element.
Below is our most recent feedback, unfiltered and shown in date order.
If you would like to contact us, please do so.
Your Loire Family Discovery holiday
Service (5/5):
Belle France prepared a trip matching our needs and expectations. The representative on the ground was very helpful, friendly and flexible. I cannot fault them for anything in relation to our family cycling holiday. The only downside is that this excellent level of service comes at a price but it was well worth it.Product (4/5): The cycling roads chosen by Belle France were adapted to our family specifications and very safe. The hotels chosen were of variable level of comfort (one was good, one was excellent). The bikes were of excellent quality.Your Valleys of the Rugged South walking holiday
Service (5/5):
Sorry for the delay in returning feedback, in fact we had a lovely holiday, really interesting, picturesque, authentically French and very enjoyable.Product (5/5): Excellent service, all arrangements went exactly to plan.Your Bordeaux to Biarritz holiday
Service (5/5):
Excellent quality, organisation and customer service. Easy company to deal with and very responsive to deal with any issues. Overall highly recommended.Product (5/5): All the hotels on our route were either excellent or very good. The meals where half board was included, were all very good, only one was a little underwhelming compared to the others, but still acceptable. All the hotels were extremely friendly and helpful. The route was very enjoyable and the scenery stunning and the journey was well organised, although after a few days the cycles through the forests became a little boring. The stop off hotel which Belle France arranged for our journey down to, and return from, Bordeaux was top class and highly recommended. The hotel at Bordeaux also had excellent and secure car parking to leave our car. Overall highly recommended.Reviewer supplied photos:Your Moulin du Chemin holiday
Service (5/5):
They understood our holiday requirement well which meant we achieved what we wanted. All their arrangements worked well, and they were very helpful to find the optimum holiday solution.Product (5/5): They group at Moulin du Chemin was small - just seven of us from four different countries. We were all happy to partake in the activities and also combine for other aspects. Moulin du Chemin supported us well in walking and bicycle riding. The food and wine was excellent. Carolynn and Peter were caring of our well-being.- Service (5/5):
Both Kate and Lorna were extremely helpful in planning of my customised trip which included an extra stay in Roussillon.
Will definitely reccomend this trip to my friends who love nature as it was a great way to enjoy the sights of Provence. My favourite was Gordes and the lovely BnB i stayed in Your Luxury Grand Cru Tour holiday
Service (5/5):
Kate was incredibly helpful and went above and beyond when the Air France strike impacted our trip at the last minute. The hotels, food, wine, rides, bikes etc....were all amazing. We had an amazing trip and would highly recommend Belle France to others and hope to plan another trip with them.Product (5/5): Hotels, meals, rides everything was phenomenalYour Bordeaux to Biarritz: La Vélodyssée holiday
Service (5/5):
Very good quality bicycles, good accommodation, and excellent documentation.Product (5/5): Very good value for the service provided.Your La Rochelle to Bordeaux: La Vélodyssée holiday
Service (3/5):
Vaude sacoches had 2 clips which required great force to attach to the porte baggage
Gears not properly adjusted, height of seats ~8 cm too high
Yoann did not show up at 18h00 on Saturday 2 June for the arranged appointment nor at any other time.Belle France: We are so sorry to hear that you were not satisfied with the bike set up and delivery, we had arranged for our bike rep to meet you at 18:00 and are very disappointed to hear that this did not happen, we do have a 24 hour support number and we do encourage clients to call should there be any issues so that we can resolve matters quickly and to the clients satisfaction.
7th August 2018
Product (4/5): Good value, especially with all breakasts and dinners included.Your Mountains to Med Walk holiday
Service (5/5):
Good communication and everything arrived when they said it would.Product (4/5): The walk and the surroundings as well as the accommodation were amazing, wonderful and everything in that regard went smoothly. However the instructions were at times incorrect so we ended up adding kms when we weren't planning on it. I think some of this may have been in the translation - I am guessing it was French to English? also note the accommodation in Sospel is now different to the instructions so again we added extra kms just getting to the start of the day. All said and done it was brilliant and we would do it again in a heartbeat! Total kms as registered on a fit bit were 125kmReviewer supplied photos:Your Along the Leisurely Loire cycling holiday
Service (5/5):
Our second French cycle holiday with Belle France.
Well organised.
Friendly and attentive service.
Good hotels.
Clive - local rep was excellent
Good route.Product (5/5): Good hotels. Good route. Clive was excellent.
4 out of 5
23rd August 2018
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