Customer Reviews
When you return from your Belle France holiday we give you the opportunity to give us your feedback. Any comments you may have, both good and bad, are gathered and displayed both here and on our holiday pages. By giving this feedback, you not only help us to improve our holidays and service, you also help other travellers make an informed choice about their holidays.
We've kept the feedback questions as simple as possible. When you give your holiday feedback, we ask you to rate both the holiday and the service you received. For each of these we give you four options - excellent, good, poor, or bad. We then invite you to make a comment on each element.
Below is our most recent feedback, unfiltered and shown in date order.
If you would like to contact us, please do so.
Your Burgundy Prestige à Pied holiday
Service (4/5):
Service was very good. We would have found it much more helpful, if GPS tracking was included, as we found it at times difficult to stay on the track, just from written directions.Belle France: thank you for your comments, we are indeed considering adding GPS tracking as an extra to the marked maps and comprehensive route notes for future holidays, and it is actually available on request on a few of our tours already. We appreciate that this is fast becoming a preferred method of map reading for many clients.
10th June 2019
Product (4/5): Some of the accommodation was not up to the standard promised. The Hotel Gentihomiere was really not up to the prestige level which we purchased, and the food was so-so.Belle France: We are aware that this hotel is not at the same standard as the others on this prestige tour, I do try to explain to most clients that due to the nature of remoteness on some of this route, we are limited on hotel choice, and sometimes and especially on this occasion a hotel is chosen primary for location and/or for the excellent restaurant. I thought I had informed you of this at the time of booking and I sincerely apologise if this had not been the case.
10th June 2019Your Seine Valley River Walk holiday
Service (5/5):
Very helpful and when ferry not available due to bank holiday they made alternative arrangementsProduct (4/5): Good route but descriptions could do with an update- Service (4/5):
Your French agent Evazio was excellent, the best maps and directions we have ever had. So clear and never got lost once. Your Mountains to Med Walk with Belle France
Service (4/5):
The Mountains to the Med walk was great, we got to hike through some pretty remote areas of France.
We thought that the communication was good, however we didn't hear from office approx 1 week prior to leaving for Europe so it was very last minute before we received the notes. As it was self guided it would be best that the information is sent upon payment of hike.Belle France: We are so pleased to hear that you enjoyed your walk on the Mountains to the Med route. We apologise for sending your pack out just one week prior to your start date, we normally send the holiday packs out to clients 4 weeks before the departure date and I believe in your case we were waiting for some maps to arrive from France and this held back the pack for longer than we anticipated. We do hope that you will consider Belle France again and we will ensure your pack is delivered in plenty of time for future holidays.
Kind regards,
The Belle France Team.
30th April 2019Product (3/5): We think that the cost of the hike was priced a bit too high compared with hikes that we've done before.Belle France: We check our prices regularly to ensure that we are competitive with other companies but we also believe that our 30 years experience, knowledge and personal service offers good value for our clients. We sometimes have special offers too which are worth looking out for, I do hope that you are subscribed to our emails so as to be kept up to date on these for future bookings.
30th April 2019- Service (5/5):
All the arrangements were superb; everything worked well. Your Agen to Sarlat through the Lot Valley Holiday
Service (5/5):
Good communications with me and an excellent itinerary with very good hotelsProduct (5/5): Great bike ride, everything worked as promised and very good hotels. The bastides are on top of hills, so I got plenty of exercise. It was good I selected an electric assist bike.- Service (5/5):
We had a brilliant holiday with Belle France. Very well organised. Everything went very smoothly. Beautiful scenery and walks were organised.
Service from the company office prior to our holiday was prompt and professional. Your Along the Leisurely Loire cycling holiday
Service (5/5):
Excellently organized self guided bike tourProduct (5/5): I was very happy with the lovely little guest houses/hotels conveniently located in the heart of the towns in the Loire Valley- Service (5/5):
We were delighted with the accomodation and restaurants booked for us, the ease of luggage transfer and the route mapped out fir us. A memorable week in Champagne! Your Dordogne Prestige a pied holiday
Service (3/5):
Great itinerary and everything went smoothly. It would be nice to adjust hotel choices based on weather as some of them were not air conditioned. The walking instruction was not easy to follow. We were lost quite a few times and needed to use GPS to get us back on track. Lodging and meals were all good.Product (3/5): The quoted dinner cost in our itinerary seems to be more than the hotel’s published menu price but we were all eating the same food. The price we paid for the trip seems to be on the high side.
4 out of 5
8th June 2019
Read on Feefo
View Holiday